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Questions to ask before buying recruitment CRM software in 2021

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Get the most out of your recruitment CRM in 2021. If you’re looking to buy the best recruitment CRM software, there are a few things you first need to know.

The most important questions are –

  1. Where will my data be stored?
  2. Is the software easy to use?
  3. How long does it take to start using the software?
  4. What kind of customer support can I expect?
  5. Is the software accessible anywhere?

These questions are pertinent as they form the basis of your user experience. It is crucial to get the answers to these queries straightaway. Understanding the potential and limitations of the software as it corresponds to your work helps better determine its suitability.

  1. Where will my data be stored?

Your data should be hosted where you are located. In short, if you’re based in the UK, you can expect that your data will be in the UK. Based in Australia? Your data will be stored in Australia. The closer your data is the better and faster access you have to it.

  1. Is the software easy to use?

Checking the software features is useful but it is essential to get a software that is easy to navigate and use. Not every recruiter is tech-savvy. So, if you have an ultra-sophisticated recruitment CRM software that is challenging for users to navigate then there’s a big possibility that it might be relegated to a corner. Users will just give up on it and go back to their old ways. This is a colossal waste of time and money.

  1. How long does it take to start using the software?

Ideally, you want to start using something as beneficial as recruitment CRM software as immediately as possible. However, depending on different vendors, the onboarding process may change. If you will be using a cloud-based CRM then you will probably get to use it on the same day or quicker than you would if you decide to go with a traditional on-premise recruitment software.

  1. What kind of customer support can I expect?

Recruitment agencies often overlook this. Nevertheless, this is an extremely pertinent question. Your relationship with your software vendor doesn’t end after you onboard the recruitment CRM. But, it starts and develops over time. So, you must know that the support you will be receiving is comprehensive, quick and of high quality. Read customer testimonials. Do additional research and read what objective Trustpilot reviews have to say.

  1. Is the software accessible anywhere?

This is 2021 where many parts of the world are still working from home. So remote working should be heavily considered. While cloud-based recruitment software means you can work efficiently from home as well, you can also enquire whether your vendor extends its service to mobile applications. It makes it easy to send reports, pull up CVs, or get any other information if you’re commuting or when you don’t have access to your laptop.

These are just some of the essential questions you can ask recruitment software vendors. However, it is still critical that you think of situations and challenges that are unique to your business. Getting all your doubts clarified at the start is the best way to proceed with shopping for recruitment CRM software in 2021.

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