What we say has an effect on the world. They have the power to change how people feel and what they think. When talking about cars, many possible buyers prefer the term “pre-loved” over “used.” The word “escargot” sounds much better than “snails” on a menu. Frappucino is a more interesting name for this drink than “coffee milkshake.” The idea is clear.+
The words and phrases you use are crucial components of any successful customer service approach. Whatever we say to customers in each given interaction might influence how they feel about our business. Customers’ choices are influenced by the language we use. It’s amazing how just a few words, like “cool down” or “it’s against business policy,” may be the difference between maintaining and losing a customer.
Therefore, be selective in your wording, giving preference to those that advance your approach. The most effective phrases, and a brief explanation of what they signify to your clients, are included below. So you’ll never be at a loss for ideas, we’ve also provided some variants:
Honoring And Thanking
There’s a good reason that “thank you” is one of the first phrases we learn in kindergarten. It’s not just polite to express gratitude. It’s a way to show appreciation for goodwill and reinforce relationships. It’s a quick and easy method to show customers how much you appreciate their patronage and the fact that they contacted you instead of moving elsewhere when they had an issue with your product or service. It’s important to thank the customer at various points throughout the dialogue, and agents can do this. Say thanks to them for contacting you. In appreciation of their thoughts and opinions, thank them for sharing (whether positive or negative). Acknowledge their perseverance or sincerity. One reason to be grateful is the wealth of knowledge you can gain by interacting with consumers.
There are other ways to express gratitude, such as:
My sincere thanks for…”
A heartfelt “thank you”
We appreciate you taking the time to provide us with feedback. For the suggestions, I am grateful.
Contributing by Offering Help
This demonstrates to clients that you value their communication and helps put them at ease. The statement “no inquiry is too trivial” reassures customers that they can call or message you about any issue without fear of being seen as an inconveniencing nuisance. Keep in mind the lesson we learned in acting class: your body language permeates your voice as you say this statement. Laugh it up! Happy facial expressions can spread from one person to another.
A few synonyms are as follows:
To help in any way is a privilege for me
If I can help in any way, that makes my day.
I’m glad to be of service.
“I’d be happy to lend a hand.”
Let’s put the kinks in the system and fix this.
We’re eager to put things right and improve them.
Responding to the needs of one’s clientele
Let me investigate that for you, to paraphrase a customer service phrase.
It’s normal to be confused at first. Detailed solutions to problems that go beyond the frequently asked questions (FAQs) may require additional study. We can’t expect anyone to know everything; after all, they’re human, too. By stating it this way, we demonstrate our dedication to meeting each and every one of our customers’ expectations.
When offering phone assistance, this sentence is invaluable. When a customer calls, you can ask whether they mind being put on hold while you look into it. It’s also possible to phone them back and provide the info they need. It can also be used for customer service via electronic mail and social media. Keep in touch with the client, but don’t promise them a deadline you can’t keep. Avoid setting unrealistic expectations by saying you’ll respond “very quickly” (or “we’ll try our best to respond to you as soon as feasible”) if you have no idea how long it will take you to resolve the situation.
I’ll have to get back to you on that.
Please wait a second while I make sure I’ve got this properly.
I want to be sure I’m giving you accurate details. Could I contact you again about this?
Words and phrases are crucial components of any successful customer service approach. Just a few words, like “cool down” or “it’s against business policy,” may be the difference between maintaining and losing a customer. Be selective in your wording, giving preference to those that advance your approach. The statement “no inquiry is too trivial” reassures customers that they can call or message you about any issue without fear of being seen as an inconvenience. Avoid setting unrealistic expectations by saying you’ll respond “very quickly” (or “we’ll try our best to respond to you as soon as feasible”).